Art Van Furniture Art Van PureSleep

FREQUENTLY
ASKED QUESTIONS

Delivery, Shipping & Customer Pick Up

What delivery options are available and what are the costs associated?

  1. Art Van Furniture offers FREE Ship-to-Store delivery. Simply select this option at check out and pick up your purchase at your nearest Art Van Furniture.
  2. White Glove in-home delivery is available for most deliveries within 100 Miles from any Art Van Furniture Store. White Glove delivery fees are $99.99-$149 depending on location and include placement of your furniture within your room of choice, removal shipping packaging and assembly of most items (items noted with "Assembly Required" will not be assembled at the time of delivery).
  3. White Glove Delivery is also available outside of our service area within the United States. The delivery fee will appear during the checkout process.

Do you offer delivery to Canada?

  1. Yes! Art Van Furniture provides delivery to Canada. Some locations in Canada lie within our local delivery area and we even provide delivery service to areas outside of our local area. Call a Consultant for further information at 888-4-ARTVAN.

How soon can I receive my delivery?

  1. For most in-stock items, deliveries can be completed within 72-hours of purchase. Mattresses can be delivered as quickly as the day after you purchase!

Can I request a delivery time?

  1. You will receive a call the day before your scheduled delivery date with a two hour window of when the delivery will be completed.

What do I need to do if I need to change my delivery date?

  1. To reschedule a delivery, contact your store or a Consultant at 888-4-ARTVAN to request a date change.

If some items are on backorder, and I have a partial delivery, do I pay another delivery fee?

  1. Your delivery will only be charged one delivery fee for your purchase regardless of the availability of all items.

Is the delivery fee per item or per order?

  1. The fee for local deliveries is for the entire order and not for each item.

Is there tax on delivery fee?

  1. Tax is dependent upon the delivery location. Contact a Consultant via phone at 888-4-ARTVAN, email or live chat for further information.

Will my purchase be assembled upon delivery?

  1. Most items will be assembled upon delivery. Some Clearance Center merchandise and items noted with "Assembly Required" will need the guest to assemble.

Will you remove my old furniture?

  1. With a mattress purchase of $699, Art Van Furniture will remove your old mattress upon request; however, all other furniture must be removed prior to delivery.

How long will my merchandise be held at customer pick up?

  1. Your merchandise will only be held for 48-hours after your scheduled pick up date.

Order Processing

How will I know when my out-of-stock item is available?

  1. Your Sales Associate or an Online Order Representative will contact you to schedule delivery or in-store pick up when your out of stock item(s)
    arrive to our warehouse.
    Estimated Arrival Status:
    Early Month - First 10 Days
    Mid-Month - 11-20th of Month
    Late Month - Last 10 days of month

How will I know if a discount has been applied to my order?

  1. All discounts and offers will be applied to your online order at the time your order is received. You credit card will not be charged until all adjustments have been made to your purchase. You will receive an updated email invoice confirmation with your new total.

Do you offer price adjustments?

  1. If you can make an identical furniture purchase in our service area (50 Miles from any Art Van Furniture Store) for a lower amount (including local delivery charges) within 30 days of your purchase date, we will refund the difference plus an additional 10% of the difference. See store for details.

How do I cancel my order?

  1. Contact your Sales Associate, or call us at 888-4-ARTVAN.

Payment Options & Financing

How do I obtain my full Art Van Signature account number?

  1. You can contact a Representative at 888-4-ARTVAN to assist in retrieving your Art Van Furniture Signature Card account number.

How do I make a payment on Art Van Signature Card?

  1. You can easily manage your Art Van Signature Card account through the below link:
    Art Van Signature Card Payment

How do I access my Synchrony Bank account?

  1. You can access your Mysynchrony.com account with the below link:
    Synchrony Account Access

How do I apply to defer a payment?

  1. Contact Synchrony Bank directly at 866-419-4096 to discuss payments.

Is there a minimum payment required for a purchase on my Art Van Signature Card?

  1. 10% - 15% of the total balance is due at the time the order is received. Please see promotion details for more information: Today’s Offers.

How do I obtain further information on the 90-Credit Not Required?

  1. Learn more and apply today for your Credit Not Required 90-Day financing through the below link:
    Credit Not Required 90-Day Financing

Warranties, Service & Repairs

Do you offer any extended warranties?

  1. Art Van Furniture provides the opportunity to purchase programs to protect your furniture such as Five-year Complete Care, Leather, Fabric, Wood, Furniture and Mattress protection; as well as Clearance Center and Floor Sample coverage. See store or brochure for complete details.

How do I receive service on my Art Van Furniture purchased merchandise?

  1. Art Van Furniture is a factory-authorized service center for the furniture we sell. For one year after delivery, we offer free service on manufacturer's defects for households within our service area (50 Miles from any Art Van Furniture Store.) As your exclusive remedy, we repair the item or, at our option, replace it. Damage from use, such as scratches, tears, wear, color-fastness and/or other types are not covered. Clearance Center purchases, floor samples, purchases used commercially are excluded from this service option.

    Our Service and Warranty Department can be contacted directly at 800-662-0038. The Service and Warranty Department is open Monday - Friday, 9am-7pm EST and Saturday-Sunday from 9am-4pm EST.

What is included in your Warranties?

  1. Mattress Protection Warranty
    Art Van Furniture's 10-year Mattress Protector Program is a great way to maintain longevity of your investment. The warranty includes: protection against mattress protector staining from any normally consumed food and beverages, or human or pet bodily fluids. If a stain occurs, machine-wash and dry protector as quickly as possible, preferably while the stain is still wet. Always follow care instructions. If the stain persists, spot treat it with fabric spot cleaner and rewash the protector with a small amount of non-chlorine bleach. If the stain is still set, call Art Van customer service within 5 days of staining to make a warranty claim and receive a return authorization number. Bring the stained protector, in a garbage bag, to the store where you purchased the protector and we'll exchange it with a new protector free of charge. Remember to have your return authorization number with you. Please call Art Van customer service within 5 days of noticing a defect.

  2. Lifetime Stain Protection
    Our Program will provide you with peace of mind and help ensure every inch of your upholstery will look newer longer.

    The Art Van Lifetime Stain Protection Program Includes: Coverage for stains caused by common household food, beverages water/oil/alcohol-based products and human and pet bodily fluids.

  3. Leather Stain Warranty
    Art Van Furniture encourages our guests to protect purchased leather merchandise with our leather stain warranty. This program includes an odorless, colorless conditioner and protection cream which prohibits dirt and stains from penetrating the leather or vinyl, allowing spills to be easily blotted or wiped away without leaving a trace. The cream also acts as a conditioner to prevent cracking and peeling. Also included is an all-natural cleaner that provides gentle and effective cleaning for leather.

    The Art Van 10-year Leather Protection Program Includes:
    Coverage for stains caused by common household food, beverages, lipstick, ink or other water/oil/alcohol-based products and human and pet bodily fluids. Coverage for leather cracking or peeling. Free lifetime replacements of your leather cleaning and protection products.

Layaway

Do you offer layaway?

  1. You may reserve the sale price of non-Clearance Center, regularly-stocked items and delay delivery for up to 60 days. A payment must be made every 14 days to keep the order in good standing or it may result in cancellation of the order. Merchandise on layaway is not physically held so the order may be canceled if the manufacturer discontinues the item(s). Online purchases are not eligible for layaway.

What is the required deposit for a layaway purchase?

  1. 25% of the total balance is due at the time the merchandise is put into layaway. An additional 25% is due every 14 days until the 60 days layaway period is met and the balance is complete.

Can you make a payment online for your store layaway?

  1. You must visit a store to make a payment for your merchandise that has been placed on layaway.

Returns

What is your return policy?

  1. Furniture
    For furniture, we offer a one-time reselection or a refund within 7 days of receiving your merchandise:
      1.)  If you choose a similar item of lesser value than the one being returned, we refund the difference
      2.)  If you choose an item of greater value than the one being returned, you are charged the difference
      3.)  If you choose a refund, you will be charged a 15% return fee on the total price of all returned merchandise (including fabric or leather protection)
      4.)  Delivery fees apply to reselections and refunds
  1. Mattresses
    Advanced sleep research has shown it may take several weeks for our bodies to adjust to the proper support of a new mattress. If you have met one of our 3 Total Satisfaction Comfort Guarantee purchase requirements and, after a minimum of 30 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 60th day from your original delivery date to make a one-time reselection.
  1. Clearance Center
    Our Clearance Center offers close-outs, discontinued items, special purchases and manufacturers buy-outs all at the lowest price possible. Sorry, we cannot return, exchange or refund Clearance Center merchandise - all merchandise is final sale. Read our complete Return Policy here.

    Learn more here.

Delivery Checklist

Congratulations on your new furniture purchase! In order to provide you with a great delivery experience, please prepare your home prior to the delivery of your new furniture.

Prior to Delivery:

  1. Remove existing furniture/electronics from the room to make space for your new furniture.
  2. Protect flooring by laying down sheets or plastic where the delivery people will be walking. Exception would be stairs. Due to safety, drivers cannot remove their boots.
  3. Remove knickknacks, wall pictures or valuables from the delivery path in your home.
  4. Be prepared to accept delivery from the very beginning to the very end of the estimated time frame assigned. Time frames will be assigned 24-48 hours prior to delivery.
  5. Winter Deliveries – Please have your walkway and driveway cleared of ice and snow.
  6. Remove necessary entry and interior doors for large items such as upholstery, case goods and King size mattresses (Check with store for furniture measurements).
  7. Make preparations to secure delivery area from children and pets.
  8. Questions regarding your delivery? Please call the number of your Art Van Retail Center noted on your invoice.