Total Satisfaction Guarantee
“We do more for you” is more than a slogan... it is our commitment! If you are not satisfied with the appearance, fit or feel of your furniture and/or mattress purchase, we pledge to do the following:
We offer a one-time reselection or a refund within 30 days of receiving your merchandise:
- If you choose a similar item of lesser value than the one being returned, we refund the difference
- If you choose an item of greater value than the one being returned, you are charged the difference
- If you choose a refund, you will be charged a 15% return fee on the total price of all returned merchandise (including fabric or leather protection)
- Delivery fees apply to reselections and refunds
Special or Custom Orders:
Require a 25% deposit and can be canceled within 72 hours of the sale with a full refund. After 72 hours, cancellation, return or refund is subject to loss of deposit or 25% return fee.
Mattresses, Foundations and Sets:
Advanced sleep research has shown it may take several weeks for our bodies to adjust to the proper support of a new mattress. If you have met one of our 3 Total Satisfaction Comfort Guarantee purchase requirements and, after a minimum of 30 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 60th day from your original delivery date to make a one-time reselection. Our 3 option Comfort Guarantee purchase requirements are as follows:
- Option 1 (free-recommended) - You must purchase at least one properly fitted premium pillow and at least one premium mattress protector to automatically qualify for our 30/60 day Comfort Protection Program at no extra charge entitling you to a comfort reselection.
- Option 2 ($40) - You must purchase at least one premium mattress protector and our 30/60 Comfort Protection Program ($40) to qualify for a comfort reselection.
- Option 3 ($119) - When no premium mattress protector is purchased, you must purchase our 30/60 Comfort Protection Program ($119) to qualify for a comfort reselection.
This one-time reselection feature is available only when one of the 3 options is selected per mattress and the Art Van Mattress Protector is used according to instructions. PLEASE NOTE: delivery charges apply to all reselections. The Total Satisfaction Comfort Guarantee allows you to select another mattress/set of equal or greater value (if of greater value you must pay the difference.) As one of America's largest bedding retailers we will have the right comfort choice for you. Foundation only reselections are subject to a delivery fee and any price difference.
Clearance Center merchandise, as-is merchandise, floor samples, adjustable bed bases, mattress protectors, pillows, linens, comforters, promotional/accessory items and soiled beds cannot be refunded or reselected. Items delivered by carriers other than Art Van Furniture trucks and items used commercially are excluded as well as merchandise mishandled or misused. Delivery fees are not refundable.
Low Price Guarantee
If you can make an identical furniture purchase in our service area for a lower amount (including local delivery charges) within 30 days of your purchase date, we will refund the difference plus an additional 10% of the difference. See store for details.
Fast delivery of in-stock merchandise that has been paid in full can be scheduled at your request on available days in designated areas (weather permitting, excludes online purchases). See purchasing store for details. Standard delivery charges may apply.
In-Home Set Up
We place the furniture in your home, out of the cartons and fully assembled. Excludes Clearance Center merchandise.
Free One-Year Service
We maintain our own staff of expert technicians who are skilled artisans to provide you with "Free Service" on manufacturers' defects on non-Clearance Center items for up to one year after delivery of your furniture, so long as you are within our service area. As your exclusive remedy, we will repair the item or, at our option, replace it. Although in-home mishaps such as scratches, tears and intentional damage do not fall under our "Free Service" policy, our Service Department will be happy to advise you on how best to handle these issues. Since fabric mills and furniture manufacturers do not guarantee fabrics, they are not guaranteed against wear, color-fastness, or any damage caused by any cleaning process. However, Art Van Furniture will advise you on any fabric-related concerns within the first year.
⇒ Click here for our online customer service request form.
You may reserve the sale price of non-Clearance Center, regularly-stocked items and delay delivery for up to 60 days. A payment must be made every 14 days to keep the order in good standing or it may result in cancellation of the order. Merchandise on layaway is not physically held so the order may be canceled if the manufacturer discontinues the item(s). Online purchases cannot be
put on layaway
The Clearance Centers at Art Van
All online Art Van Clearance Center purchases are brand new merchandise. All Clearance Center purchases are sold AS-IS. A one-year warranty against manufacturer's defects may be purchased, and fabric and leather protection are available. Certain Clearance Center merchandise may require assembly. Please ask your Internet Sales Representative for more information.
Mattress and Recliner Express
Next-Day delivery of in-stock bedding and recliners which have been paid in full can be scheduled at your request on available days in designated areas (weather permitting, excludes online purchases). See purchasing store for details. Standard delivery charges may apply.
$50,000,000 In Stock Furniture Selection
We carry $50,000,000 worth of furniture inventory in our 1,000,000 square foot warehouse. Buying in carloads guarantees you the lowest prices. And when you've made your selection, our in-stock position ensures quick delivery to your home.
Refunds are made to the purchaser only. Payments made by check are refunded by our Corporate office after 14 calendar days from the original cancellation date. Cash refunds greater than $100 are refunded by Corporate check. All credit card refunds are returned to the card used in making the purchase. Proper identification is required for all refunds.
Exclusive Remedy & Other Limitations:
Any and all implied warranties on this product, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed, in duration the term of this limited warranty which begins with the date of delivery to the consumer. The service terms stated here shall be the consumer’s sole and exclusive remedy in the event of product failure during the warranty period.
Art Van makes no warranty beyond what is contained in writing. Some states do not allow limits on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. (11/08)