Delivery at Art Van Furniture

Delivery Within Our Service Area

We will give you a time window for regular delivery. Due to delivery volume, a time guarantee cannot be made. Any change in the delivery date must be made 4-7 days in advance. On delivery day, please have the room cleared to make room for your new furniture. We place the items in the home, fully assembled (excluding ready-to-assemble) and remove packing materials. When new bedding is delivered, we remove your old bedding upon request.


Delivery-Related Service:

Any damage should be noted on your signed delivery receipt. Contact the Service Department within 7 days. Depending on the severity of the damage, we will repair or, at our option, replace the item.


One-Year Service:

Art Van Furniture is a factory-authorized service center for the furniture we sell. For one year after delivery, we offer free service on manufacturer’s defects for households within our service area. As your exclusive remedy, we repair the item or, at our option, replace it. Damage from use, such as scratches, tears, wear, color-fastness and/or other types are not covered. Clearance Center purchases, floor samples, purchases delivered by carriers other than Art Van Furniture trucks and items used commercially are excluded from this service option.


Extended Coverage:

In addition to One-Year Free Service, you may purchase programs to protect your furniture such as Five-year Complete Care, leather, fabric, wood and mattress protection, as well as Clearance Center and floor sample coverage. See store or brochure for complete details.


Bedding:

If your product care instructions are missing from your new bedding, please call the repair and service number on your receipt within 30 days of delivery.


Mattress Express:

Next day delivery of in-stock bedding which have been paid in full can be scheduled at your request on available days in designated areas, weather permitting. Online purchases are excluded. The invoice will show if express next day delivery is scheduled. Because of time considerations, we cannot provide a 4-hour window for express deliveries. See store for details on free delivery.


Delivery Outside our Service Area

Small items ship via UPS and are delivered to your door only.

Larger items are delivered to your home by a home delivery carrier. You will receive a phone call to arrange a delivery time. The delivery charge includes placement of the merchandise inside your home up a maximum of 2 flights of stairs, unpacking, the first 30 minutes of set-up time and debris removal. Any other activities may require an additional fee.

You are notified before shipment of any items that will not be set up. On delivery day, please have the room cleared for delivery of your new items. Please inspect your merchandise thoroughly upon delivery. Any damage or defect must be noted on your signed delivery slip and you must contact us within 3 days of delivery. Depending on the severity of the damage, we will have the item repaired by a professional repair service at no charge to you; or, if the damage or defect cannot be repaired, we will arrange for replacement of the damaged piece.

If you wish to return any item for any reason other than delivery damage or defect, you must contact us within 14 days. Item(s) must be in new condition, you must use our carrier and you will be responsible for the cost of the return delivery. Contact us to obtain the cost and procedures.

If you need to cancel or make changes to your order, please do so within 48 hours. After our carrier has picked up your order for delivery, cancellations are assessed the transportation costs to have the items returned to our warehouse. See our Total Satisfaction Guarantee for more details.


Merchandise Pick-up

You may pick up your items at our central warehouse or at some store locations. Items are provided in the factory packaging and may require some assembly. We help load your vehicle but are not responsible for any damage to your vehicle or to the merchandise transported. Merchandise not picked up at the store on the scheduled date may be returned to the warehouse and must be rescheduled for pick up. Hours vary by location; please verify pick-up times.