Our goal is to delight you every step of the way and we know our work isn't done until your home is decorated just the way you like it. That's why we offer expert furniture delivery services at affordable flat rates.
Delivery is by appointment, Monday-Friday with weekend delivery offered in select areas. Our delivery team will contact you to arrange your delivery day.
Come along for the ride! Art Van White-Glove Local Delivery
Full-service, in-home delivery at an affordable price
Store Pick Up
Buy online or in-store and pick your items up for FREE at any Art Van Furniture location.
FREE - Simply select "Ship-to-Store" at checkout.
White Glove Delivery
An expert furniture delivery team will deliver your furniture into your home, place the items in your room of choice, unpack the items, complete the basic assembly of your furniture and remove debris. This includes carrying the product up 2 flights of stairs if needed. Please note that some Clearance Center items are excluded from the assembly service.
Local - $99 per trip.
Regional - $199 per trip.
Long Distance - $299 per trip.
Track Your Order
We're just as obsessed with your decorating project as you are!
Our team of stylists can track your order and offer up to date information at any time,
Delivery Damage & Defect
Our professional delivery team will treat you, your home and your furniture with respect. However, please inspect your merchandise thoroughly upon delivery and note any damage or defect on your signed delivery slip. Contact us, 888-4ARTVAN, within 3 days of delivery to let us know about any delivery damage or defect.
If you discover a delivery damage or defect on delivered merchandise, you will not be charged a return or delivery fee for inspected and authorized exchanges.
If you discover a defect on merchandise picked up at a store or warehouse location, please return the merchandise to the location of origin for service, an exchange, a refund or
reselection. If delivery is requested, a delivery fee will be charged. Store Locator
Depending on the severity of the damage, we will have the item repaired by a professional repair service at no charge to you; or, if the damage or defect cannot be repaired we will arrange for replacement of the damaged piece. For Regional & Long Distance Deliveries, this may be coordinated by our professional, third party delivery service.
Art Van Furniture is a factory-authorized service center for the furniture we sell, excluding Clearance Center merchandise, floor samples and items that are used commercially. For one year after delivery, we offer free service on manufacturer's defects. As your exclusive remedy, we repair the item, or at our option, replace it. If you are experiencing a manufacturer's defect, please call 888-4ARTVAN.
Warranties & Service
In addition to One-Year Free Service for manufacturer's defects, you have the option to purchase warranty plans and cleaning kits for added protection up to 10 Years. Learn more about how to protect your furniture with our warranties, protection plans and cleaning kits
Please contact our Repair & Service Team, 888-4ARTVAN for assistance with your warranty claim or for FREE replacements of your Cleaning & Protection Kit supplies.
Returns, Exchanges & Cancellations
If you wish to return, exchange or cancel an order, please contact us immediately, 888-4ARTVAN. Returns will be made using the original method of shipping and you will be responsible for return shipping charges. Learn more about our return, exchange and cancellation policy here.
If your items qualify for return and were shipped using a local, regional or long distance service, we will gladly coordinate your return. Give us a call at 888 4ARTVAN to make these arrangements.
If your items qualify for return and were shipped FedEX, please call us to notify us of your return, attach the return shipping label to the original packaging and drop it off at any FedEx location.
An expert furniture delivery team will deliver your furniture into your home, place them in your room of choice, unpack the items, complete basic assembly of your furniture and remove debris. This includes carrying the product up two flights of stairs if needed. Please note that some Clearance Center items are excluded from the assembly service.
We offer FREE Store Pick Up at our central warehouse and at most of our store locations. We will help you load your furniture into your vehicle and items are provided in the factory packaging. Items may require assembly. Pick Up hours vary by location, check the Store Locator for details on your neighborhood store hours.
We have three delivery zones: Local, Regional & Long Distance.
Local Delivery is completed by an Art Van Furniture delivery team to many locations within 100 miles of an Art Van Furniture store.
Regional & Long Distance Delivery is completed by a professional, third party delivery provider specializing in furniture delivery to locations outside of our local area. We use one provider nation-wide to insure the highest quality customer service experience.
Specific delivery techniques may vary between providers.
Some of our competitors offer free delivery, and you get what you pay for. Free delivery often means that YOU may have to unload the furniture from the delivery truck, YOU may have to carry the furniture inside, and YOU may have to unpack and assemble the items.
At Art Van, we offer full-service, in-home delivery options at affordable prices. Our expert delivery teams will treat your home and your new furniture with care and respect. We believe that your entire experience with Art Van Furniture should be Easy & Delightful from shopping to delivery, and our delivery options reflect this commitment to service.
For White Glove delivery, on delivery day, please have the room cleared to make room for your new furniture. Learn how to measure to be sure your furniture will fit. For your downloadable measurement guide, click here.
Any damage should be noted on your signed delivery receipt. Contact the Service Department within 3 days at 888-4ARTVAN. Depending on the severity of the damage, we will repair or, at our option, replace the item.
Next day delivery of in-stock mattresses that have been paid in full can be scheduled at your request on available days in designated areas, weather permitting. Online purchases are excluded, see stores for details.