Delivery Within Our Service Area
We use our own trained delivery professionals and fleet of trucks to perform deliveries within our service area. When a delivery date is set, we will contact you to confirm the delivery both 48hrs and 24hrs prior to the date. We will provide you a 4-hour time window for delivery (except for Mattress/Recliner Express or Next Day Deliveries.) Because of the volume of deliveries, we can't offer a time guarantee. Any change in delivery date must be made 4-7 days in advance.

On delivery day, please have the room cleared to make room for your new furniture. For non-Clearance Center items, we place the items in the home, fully assembled, and remove packing materials. . We will remove your old bedding on request when bedding is delivered. Any damage or defect must be noted on your signed delivery receipt.

When a delivery date isn't known at the time of sale, e.g., special orders, we'll give you an estimated time of arrival (ETA) date. This date is an approximation based on information from our suppliers, and may be subject to change. Upon arrival, we'll notify you to schedule delivery.

Mattress and Recliner Express - Next day delivery of in-stock bedding and recliners which have been paid in full can be scheduled at your request on available days in designated areas, weather permitting. On-line purchases are excluded. The invoice will show if express next day delivery is scheduled. Because of time considerations, we cannot provide a 4-hour window for express deliveries.

Delivery Outside our Service Area
Small items will ship via UPS. These items will be delivered to your door only.
Larger items will be picked up from our warehouse and delivered to your home by a home delivery carrier. Most orders deliver within 2-3 weeks after carrier pickup. You will receive a phone call to arrange a delivery time. The delivery charge includes placement of the merchandise inside your home up a maximum of 2 flights of stairs, unpacking, the first 30 minutes of set up time and debris removal. Any other activities may require an additional fee.
You will be notified before shipment of any items that will not be set up. On delivery day, please have the room cleared for delivery of your new items.

Please inspect your merchandise thoroughly upon delivery. Any damage or defect must be noted on your signed delivery slip and you must contact us within three days of delivery. Depending on the severity of damage, we will have the item repaired by a professional repair service at no charge to you. If the damage or defect cannot be repaired, we will arrange for replacement of the damaged piece.
If you wish to return any item for any reason other than delivery damage or defect;, you must contact us within 14 days of your delivery; the merchandise must be in new condition;, you must use our carrier and you will be responsible for the cost of the return delivery. Contact us to obtain the cost and procedures.

If you need to cancel or make changes to your order, please do so within 48 hours. This must be done before our carrier has picked up your order for delivery. Orders cancelled after carrier pick up will be assessed the transportation costs to have the items returned to our warehouse.

Because of travel time and cost, our Free One-Year Service only applies to deliveries inside our service area that are delivered on an Art Van truck. Also our Total Satisfaction guarantee does not apply to deliveries outside our service area.

Merchandise Pick-up
You may choose to pick up your purchase at our warehouse or at our store. Days and Hours vary by location.