Delivery Damage & Defect
Our professional delivery team will treat you, your home and your furniture with respect. However, please inspect your merchandise thoroughly upon delivery and note any damage or defect on your signed delivery slip. Contact us, 800.662.0038, within 3 days of delivery to let us know about any delivery damage or defect.
If you discover a delivery damage or defect on delivered merchandise, you will not be charged a return or delivery fee for inspected and authorized exchanges.
If you discover a defect on merchandise picked up at a store or warehouse location, please return the merchandise to the location of origin for service, an exchange, a refund or reselection. If delivery is requested, a delivery fee will be charged. STORE LOCATOR.
Depending on the severity of the damage, we will have the item repaired by a professional repair service at no charge to you; or, if the damage or defect cannot be repaired we will arrange for replacement of the damaged piece. For Regional & Long Distance Deliveries, this may be coordinated by our professional, third party delivery service.
Art Van Furniture is a factory-authorized service center for the furniture we sell, excluding Clearance Center merchandise, floor samples and items that are used commercially. For one year after delivery, we offer free service on manufacturer's defects. As your exclusive remedy, we repair the item, or at our option, replace it. If you are experiencing a manufacturer's defect, please call 800.662.0038.