Returns & Exchanges

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  • Low Price Guarantee
  • Return Policy
    • We want you to be happy. If you aren't, please contact us at (888) 427-8826 to arrange a return, exchange or reselection on qualifying merchandise as stated below.

      • Return fees or delivery charges will not apply to cancellations of regularly-stocked merchandise made prior to delivery or pickup.
      • Returns of regularly-stocked merchandise within 7 days of receipt are eligible to receive a merchandise refund, less a 15% return fee and return delivery fee.
      • Exchanges of regularly-stocked merchandise are charged a 15% return fee, return delivery charges, plus any difference in price.

      A receipt and return authorization is required for all returns, exchanges and refunds. Items must be in new condition and in the original packaging to qualify for a refund and refunds will be issued in the same form of payment as the original payment. Exchanges of greater value require payment of the difference. Refunds, exchanges and reselections are issued once the item is received and inspected. Guests are responsible to pay the difference for reselection.

      Delivery fees are non-refundable. The costs of return shipping and any return fees will be deducted from your refund.

      "As-Is" and "Clearance" Items. Items sold on an "As-Is" basis (which include clearance items) are considered final sales and will not be accepted for return, credit, exchange, or cancellation. "As-Is" and "Clearance" merchandise is sold with no warranty of any kind.

      Sorry, we cannot return, exchange or refund Outlet merchandise, linens, mattress toppers, mattress protectors and encasements, pillows, comforters, adjustable bed bases and foundations, as-is products, floor samples, soiled or misused merchandise, items used commercially, open Clean Team products or Protection Plans, promotional product and gifts with purchase, and items delivered by non-Art Van provided carriers. Mattresses and foundations cannot be returned for a refund.

  • Delivery Damage & Manufacturer Defects
    • If your item arrived damaged or defective, we're happy to help. Contact us within 48 hours of delivery to let us know about any delivery damage or defect.

      Click here for contact form.

  • Free Shipping Factory Direct Furniture Returns, Exchanges & Cancellations
    • We ship our factory direct merchandise to your home for free. If you wish to return any eligible furniture item for a reason other than delivery damage or defect, please contact us within 7 days to arrange a return or exchange, (888) 427-8826.

      Returns of Free shipping factory direct merchandise within 7 days of receipt are eligible to receive a merchandise refund, less a 15% return fee and return delivery fee.

      Exchanges of Free shipping factory direct merchandise are charged a 15% return fee, return delivery charges, plus any difference in price.

      A receipt and return authorization is required for all returns, exchanges and refunds. Items must be in new condition and in the original packaging to qualify for a refund and refunds will be issued in the same form of payment as the original payment. Exchanges of greater value require payment of the difference. Refunds, exchanges and reselections are issued once the item is received and inspected. Guests are responsible to pay the difference for reselection. The costs of return shipping and any return fees will be deducted from your refund.

      Returns can be sent to:
      SHIP TO HOME (#100)
      ART VAN DISTRIBUTION CENTER
      6500 14 MILE ROAD
      WARREN, MI 48092

  • Custom Order Furniture Cancellations, Returns & Exchanges
    • Please contact us within 7 days to arrange a return or exchange of custom order merchandise, (888) 427-8826. Because custom order merchandise is designed to your specific requirements, a 25% deposit is required at the time of purchase.

      • Custom order cancellations within 72 hours of purchase: No charges will apply.
      • Custom order cancellations after 72 hours are subject to loss of the 25% deposit.
  • Mattress Exchanges
    • If you purchase a new sleep set, min. $499, along with mattress protector and our Bedding Comfort Protection Program, you qualify for a one-time mattress reselection. If after a minimum of 30 days you are unable to comfortably adjust to the support of your new mattress, you have up to the 60th day from the original delivery date to make a one-time reselection. Failure to use the mattress protector as instructed voids the Comfort Protection.

      • Any difference in price must be paid. If you select merchandise of lesser price, you will receive a merchandise credit for the difference.
      • Reselections before the 30-day period are charged an additional 15% early exchange fee, plus a delivery fee.

      Custom order bedding does not qualify for the Bedding Comfort Protection. Exchanges of foundations due to height will be charge both a 15% return fee and a delivery fee. After 7 days, we cannot accept foundation exchanges due to height. Mattress/foundation delivery damage or manufacturer defects must be reported within 48 hours of delivery to qualify for a no-fee inspected and authorized exchange.

  • Layaway
    • Our stores offer layaway as an easy way to buy. Our non-Outlet, regularly-stocked items may be reserved and delivery delayed for up to 60 days. Payment must be made every 14 days to keep the order in good standing or it may result in cancellation of the order.

      • Layaway merchandise is not physically held. Orders may be canceled if the manufacturer discontinues the item(s).
      • Online purchases cannot be put on layaway.
  • Scott Shuptrine Returns & Order Cancellations